Frequently Asked Questions
Why isn't my wick lighting?
Wooden wicks are notoriously finnicky. So, trust that you are not the only person who's dealt with this problem. It could be one of two things:
- You wick isn't trimmed short enough. Keeping your wick trimmed to about a 1/4" for optimal lighting. Any additional burnt wood on the wick will NOT be able to catch fire or will contribute to the flame, making it much too large. Important to note that you should trim your wick before your first burn.
- You may need to hold the lighter or match over it a little longer. Wooden wicks can take just a bit longer to catch fire than cotton ones, so hold it over the wick a little longer than you think, up to 20 seconds.
Check out this video if you're more of a visual learner!
What is our wax blend and why do we use it?
We use a Soy-Coconut blend for sustainable and cleaner burning candles. It comes from renewable resources, burns slower, and is relatively easy to clean up.
Paraffin is a wax that is most often used in big box store candles. This wax in petroleum-based and contains ingredients that inhibit that natural break down of the wax. The soot they release can also damage walls and furniture over time.
For more information: click here!
Why wooden wicks? What is FSC-certified?
We use wooden wicks for two reasons: atmosphere & environmental impact. Everyone loves a low-burning, crackling wood wick. Growing trees has a much lower environmental impact over cotton as they require less resources. We also only use FSC-certified suppliers, meaning that trees that are being used to manufacture the wicks are being replaced & NOT contributing to deforestation.
You can take a look at our manufacturer for a small summary on their wicks: click here.
For the the pros and cons of cotton vs. wooden wicks: click here.
What is a phthalate? Why should I care if they're in my candles?
Most candles in department stores and box stores use fragrance oils that may or may not be phthalate free. Phthalates are a group of chemicals that are primarily used to make plastics more durable, but they also have properties contribute to longevity of a material. In research done by many reputable institutions, they have been found to be endocrine disruptors, meaning they can mimic or interfere with the body's natural hormones.
LGCC takes pride in NOT using fragrance oils with these chemicals in it by vetting our suppliers and making sure they keep them out of their blends.
More on phthalates here.
More on their effect on the human body here.
Are your candles vegan?
Yes. There are no materials that use animal products, and LGCC nor our suppliers test on animals.
How long should my product last?
Our larger candles, when burned appropriately, can last up to 65 hours of burn time.
Our smaller sample candles can last up to 20 hours.
Our wax melts can last up to two weeks with a single melt, meaning you can get 12 weeks of use out of one product with regular use.